ROILog is a service provided by Medical Records Online (MRO) that allows healthcare organizations and requesters to manage and pay for medical records requests online. The platform streamlines the process of obtaining health records for legal, personal, and clinical needs, offering a secure, efficient, and user-friendly portal for both tracking requests and processing payments.
https://www.chartonline.com/net4.0/ROILog2/2.1.1.2209/tracker2/trackrequest.aspx?id=0
https://www.chartonline.com/net4.0/login/2.4.0.358/login/mrologin.aspx?page=login&loginurl=hs.requester.roilog.com
Login Process
- Go to the ROILog login portal: Enter your username and password to access your account. If you do not have an account, you can request access by contacting your organization’s ROILog administrator or MRO directly.
- First-time users: If you are a new user, you may need to register for access. This process typically requires approval from your organization.
- Forgot username or password: Use the “Forgot Username” or “Forgot Password” links on the login page to reset your credentials.
- Secure portal: The login process is protected to ensure the privacy and security of your medical information and payments.
Pay as Guest
- Guest payment option: ROILog does not appear to offer a traditional “pay as guest” feature for one-time payments without an account. Most payments require a registered login.
- Non-registered payments: If you are not a regular requester, you may be able to submit a single request and pay via credit card using the tracking number and request ID provided during the request process. Check the specific instructions with MRO or your healthcare provider.
How to Pay Online
- Access your request: Log in to your secure ROILog portal with your credentials.
- View pending invoices: Navigate to your open or completed requests to view any outstanding balances.
- Make a payment: Select the request you wish to pay and follow the prompts to enter your payment details. Credit card payments are typically accepted.
- Payment confirmation: After completing the payment, you should receive on-screen confirmation. Retain this for your records.
- ePay feature: For high-volume requesters, the MRO Requester Portal offers ePay, where you can manage and confirm multiple credit card payments online and receive records after payment, including delivery options like PDF or sFTP.
Pay by Phone
- Phone payment: You can call MRO at 610-994-7500 to make a payment by phone. Have your request tracking number and invoice details ready.
- Automated or representative: Choose between an automated payment system or speak with a representative for assistance.
- Support: For lost request IDs or other payment issues, contact the same number for customer support.
Pay by Mail
- Mail payments: Mail a check, payable to “MRO,” to: MRO, P.O. Box 6410, Southeastern, PA 19398.
- Include invoice number: Always include the invoice number with your payment to ensure proper credit.
- Processing time: Allow additional time for processing when paying by mail.
Pay in Person
ROILog and MRO do not operate public offices for in-person payments. All payments should be made online, by phone, or by mail as described above.
Address and Contact Information
- MRO Main Office: MRO, 1000 Sterling Road, Suite 200, Norristown, PA 19403 (administrative; not for billing inquiries)
- Billing Mail Address: MRO, P.O. Box 6410, Southeastern, PA 19398
- Customer Service Phone: 610-994-7500
- Email Support: [email protected] for general inquiries, [email protected] for portal access
Operating Hours
- Customer Service: Available by phone during standard business hours; check with MRO for current hours.
- Online Portal: Accessible 24/7 for secure bill pay and request tracking.
- Support: For after-hours issues, leave a message or email for a callback during business hours.
Common Issues with Bill Pay and Troubleshooting
- Login problems: Reset your password using the portal’s tools. For username issues, contact your organization’s administrator or MRO support.
- Payment processing: Online payments are typically immediate. If you do not see your payment reflected, contact MRO support.
- Lost request ID: Call or email MRO to retrieve your request ID using patient details.
- Incorrect billing: Request an itemized invoice and contact MRO to resolve discrepancies.
- Portal access: If you need access to the requester portal, email [email protected].
Payment Plans, Financial Assistance, or Medical Debt Support
- Payment plans: ROILog primarily serves organizations and professionals requesting records, not patients directly. Payment plans are typically not advertised for individual requesters.
- Financial assistance: For extenuating circumstances, contact MRO directly to discuss possible accommodations.
- Record retrieval support: High-volume requesters can use the MRO Requester Portal for streamlined payment and delivery, including access to reporting and status tracking.
- HIPAA compliance: All communications and payments are handled in compliance with healthcare privacy regulations to ensure the security of sensitive information.
ROILog and the MRO Requester Portal provide a secure, efficient solution for healthcare record requests and payments. For the fastest service, use the online portal for secure bill pay, request tracking, and record delivery. For any questions or issues, contact MRO’s dedicated support team for assistance.