Norton Healthcare is a trusted leader in medical care across Kentucky and Southern Indiana, offering a wide range of services from hospitals and primary care clinics to specialty centers and children’s hospitals. Norton Healthcare understands the importance of convenience and transparency when managing medical bills, providing an easy-to-use online payment platform, billing support, and multiple secure options for making a payment.
https://nortonhealthcare.com/patient-resources/billing-information/pay-my-bill-online/
https://nortonhealthcare.com/patient-resources/billing-information/norton-pay/
Login Process
- Visit the Norton Healthcare online bill pay page or NortonPay portal for bill payment and account management.
- Log in with your MyChart username/password for full account access and medical record integration.
- First-time users can activate their account using their Norton statement details or register via the MyChart signup option.
- For routine payments, use your Billing ID or account information for secure portal access without full registration.
Pay as Guest
- Pay as a guest using the MyChart Guest Pay feature—no account creation required.
- Enter your guarantor account number and the patient’s last name, or the Billing ID from your statement, to locate your bill.
- Make a one-time payment by credit card or bank account, and receive an instant digital receipt.
How to Pay Online
- Log in via the MyChart portal or use the MyChart Guest Pay tool to review your statement, see payment history, and pay securely.
- NortonPay stores your billing ID for future use, allowing for recurring or one-time online payments.
- Accepted payment methods include credit cards (Visa, MasterCard, Discover, American Express), debit cards, and electronic bank transfer (ACH).
- Set up automatic bill pay or schedule future payments to avoid missed due dates.
- Download itemized statements and receipts for personal records or insurance.
Pay by Phone
- Call Norton Healthcare’s billing customer service at (502) 479-6300 or toll-free (800) 874-3979.
- Offer your account or invoice number and payment details to make a secure payment by phone.
- A customer service representative can help set up payment plans, provide billing support, or answer questions about your charges.
Pay by Mail
- Mail your payment along with your payment coupon to the address provided on your statement.
- Include your account or invoice number to ensure timely posting.
- Accepts checks or money orders (never send cash).
- If you have multiple accounts or bills, include all payment stubs to consolidate your payments.
Pay in Person
- Visit any Norton Healthcare hospital or clinic financial services window to pay your bill on-site.
- In-person payment options include check, credit/debit card, or cash (where accepted).
- Financial counselors at each location can help address billing questions or arrange payment plans.
Address and Contact Information
- Billing Customer Service: (502) 479-6300 or (800) 874-3979
- Pay My Bill Online: nortonhealthcare.com/patient-resources/billing-information/pay-my-bill-online/
- NortonPay: nortonhealthcare.com/patient-resources/billing-information/norton-pay/
- Mailing Address: Listed on your statement, varies by service/location
- Main Address: Norton Healthcare, 224 E Broadway, Louisville, KY 40202
Operating Hours
- Online and guest portal: 24/7 for bill pay and account management.
- Billing phone support: Monday–Friday, 8 am–5 pm Eastern Time.
- In-person payments: Available during local hospital billing office hours.
Common Issues with Bill Pay and Troubleshooting
- Account recovery: Use MyChart password reset or call support if you cannot access your portal.
- Misplaced billing statements: Request a duplicate bill online, via MyChart, or call billing support.
- Payment posting delay: Online and phone payments post instantly; mailed checks may take several days.
- Split bills or itemized statement requests: Download details online or request from customer service.
- System/access problems: Try a different browser/device or call for help.
- Bill disputes or insurance coordination: Contact billing for clarification, dispute resolution, or to update your insurance information.
Payment Plans, Financial Assistance, or Medical Debt Support
- Norton Healthcare offers flexible payment plans on qualifying balances based on the amount owed—apply online, by phone, or in person.
- Financial assistance is available for uninsured/underinsured patients; eligibility is determined by income and family size. Download applications or speak with a financial counselor.
- Special programs (such as Epic River and Equity Bank) may help with affordable hospital bill financing.
- There are no fees for most payment methods; using third-party services (like doxo) may incur extra charges.
- Once a payment plan is set, automatic monthly payments can be scheduled for convenience and timely account resolution.
Norton Healthcare’s secure bill pay service puts patients in control with fast, flexible payment options, clear online bills, and knowledgeable support every step of the way. Whether you pay as a guest, log in to see detailed history, or set up a payment plan, help is always available through digital tools, by phone, or at hospital locations.