SilverScript, part of Aetna and CVS Health, is one of the nation’s largest Medicare Part D prescription drug plan administrators, serving millions of members. With a focus on ease, security, and convenience, SilverScript lets members pay premiums and manage accounts through a range of flexible, secure bill pay services—online, as a guest, by phone, by mail, and through expert customer support channels.
https://www.aetna.com/medicare/for-members/pay-medicare-premium.html
https://pay.instamed.com/Form/Payments/New?id=SILVERSCRIPT
Login Process
- Access your SilverScript/Aetna Medicare member portal with your username and password.
- Register using your member ID found on your card, or follow on-screen instructions for first-time user setup.
- Once logged in, review current premium statements, set up AutoPay, manage pharmacies, and download receipts or Explanation of Benefits.
- Forgot login? Use the reset tool online or call customer service for help regaining portal access.
Pay as Guest
- Members or caregivers can use the InstaMed portal to pay SilverScript bills as a guest.
- Enter the member ID and birthdate to look up your invoice, make a one-time secure payment, and receive immediate confirmation.
- This is ideal for those without a portal account, in emergencies, or when making payments for someone else.
How to Pay Online
- Log in to the member portal or use InstaMed to pay by debit card, credit card, or e-check (ACH).
- AutoPay can be enabled for hands-free monthly payments.
- e-Statements and payment confirmations can be downloaded at any time, giving peace of mind and record-keeping convenience.
Pay by Phone
- Call SilverScript customer service at 1-866-362-6212 (current members) for automated or live-assisted phone premium payments.
- Provide your member ID, payment method, and confirmation is given by phone.
- Support is available 24/7, including for payment troubleshooting and billing disputes.
Pay by Mail
- Mail checks or money orders (not cash) to:
SilverScript Insurance Company
P.O. Box 504111
The Lakes, NV 88905-4111 - Always include your member ID and invoice coupon for fastest processing.
- Allow 7–10 business days for postal payments.
Pay in Person
- SilverScript does not generally accept walk-in payments. Many bill payment options can be managed online or by phone.
- If available, CVS retail locations may offer limited member service for plan and prescription purchasing questions.
Address and Contact Information
- Member Portal: https://www.aetna.com/medicare/for-members/pay-medicare-premium.html
- InstaMed Guest Pay: https://pay.instamed.com/Form/Payments/New?id=SILVERSCRIPT
- Customer Service (Members): 1-866-362-6212 (24/7)
- Mailing Address: SilverScript Insurance Company, P.O. Box 504111, The Lakes, NV 88905-4111
- Support Email: Use official portal forms or CVS/Aetna contact page for secure messaging
Operating Hours
- Online portal: 24/7 access.
- Phone support: 24 hours, 7 days a week.
- Mail processed during regular business days.
Common Issues with Bill Pay and Troubleshooting
- Portal or login difficulties? Try password reset, browser change, or customer support call for access issues.
- Payment delays or errors? Most online and phone payments post instantly; mail payments take longer. Call for clarification if payments are not reflected.
- Disputes or billing errors? Confirm with customer service and always keep confirmation numbers or receipts.
- Changing payment accounts or AutoPay details? Update directly in the member portal or call an agent.
Payment Plans, Financial Assistance, or Medical Debt Support
- Set up automatic monthly premium payments (AutoPay) to avoid missed due dates.
- For financial hardship or special assistance, call support for plan extension or premium grace period options.
- Low-income subscribers may qualify for Extra Help with premium payments through Medicare’s subsidy programs.
- All payment arrangements and policy information are accessible on the member portal or by calling support.
Frequently Asked Questions (FAQs)
Q: Can I pay my SilverScript bill as a guest?
A: Yes, use InstaMed for quick, secure guest payments using your member ID and birthdate.
Q: What payment methods are supported?
A: Pay by debit/credit card, e-check (ACH), phone, mail, or bank online bill pay.
Q: How do I set up automatic payments?
A: Log in to your member portal and enroll in AutoPay or call customer support for help.
Q: How can I confirm a payment was posted?
A: Online payments show instantly in your account; phone reps can also check your payment status.
Q: What’s the best number for SilverScript payment support?
A: Call 1-866-362-6212 anytime for billing, premium, or account help.
SilverScript’s secure bill pay tools, dedicated customer support, and flexible payment channels keep your Medicare Part D premiums up to date—so you can focus on your health, not your bills.