MAHealthConnector Pay Bill: How to Pay Your Massachusetts Health Connector Premium

You can pay your Massachusetts Health Connector premium only by bank account (checking/savings) via online, phone, or mail—no credit/debit cards, cash, PayPal, or mobile wallets are accepted.

Official resources:

1. Pay Online (Member or Guest)

Online bank transfer is the recommended and fastest way.

Member account (logged in)

Sign in at MAhealthconnector.org → go to your Dashboard → click “Make Payment”.
Enter your checking or savings account routing and account number.
You can:
- Make a one‑time payment, or
- Set up AutoPay (automatic monthly payments).

From the site, choose the Guest Payment option (link from the “How to Pay” page or QR code on your bill).
Provide:
- Your 12‑digit Member ID or the phone number tied to your account
- Bank routing and account number
Submit a one‑time payment from checking/savings.

Note: The Health Connector does not accept credit/debit cards, PayPal, or any other electronic wallets for premiums.

2. Pay by Phone

Use the self‑service phone payment system.

Call 1‑877‑MA‑ENROLL (1‑877‑623‑6765).
TTY users: 711.
Have ready:
- Your 12‑digit Member ID (or the phone number for your account)
- Your bank routing and account number

Follow the prompts to make a one‑time bank withdrawal; the system does not take card numbers.

3. Pay by Mail

Mail a check or money order—no cash.

Use the payment coupon from your paper bill or a printed online bill.
Mail to the remittance address shown on your invoice (varies by plan).
On your check/money order, clearly write:
- Primary Subscriber Member ID
- Primary Subscriber first and last name
- Subscriber mailing address (if different from check address)
- Health plan name (and dental plan name if sending a combined check)

Expect 3–5 business days mail time for a paper invoice if not paperless.

4. Important Dates and Deadlines

Monthly due date: Premiums are due by the 23rd of the month before coverage starts (for both health and dental).
- Example: Pay by January 23 for coverage starting February 1.
First payment: Your enrollment is not complete until your first premium payment is received by the due date; otherwise coverage will not start on your chosen date.
Separate bills: If you have both health and dental, you receive separate bills and must pay each one.

Missing the payment or paying late can delay your start date to the following month.

5. Getting Help In Person or With Affordability

In‑person help: Use the State‑Certified Enrollment Assister locator on the Health Connector site to find local navigators who can help with payments and enrollment.
If you can’t afford premiums: ConnectorCare and other subsidies may lower what you owe; legal aid resources (like MassLegalServices) explain options if you fall behind.

FAQs About MAHealthConnector Bill Pay

1. Can I pay my Health Connector bill with a credit or debit card?

No. The Health Connector only accepts checking/savings bank accounts for online/phone payments, plus checks/money orders by mail—no credit/debit cards, PayPal, or mobile wallets.

2. How do I make a quick one‑time payment without logging in?

Use the Guest Payment option linked from the How to Pay page or your invoice QR code, and pay directly from your bank account using your Member ID and routing/account numbers.

3. What happens if I miss the 23rd payment deadline?

Your coverage start date is pushed to the next month, and your enrollment is not considered complete until the first payment posts.

4. Where do I find my 12‑digit Member ID?

It is printed on any bill or notice from the Health Connector and visible in your online account if you sign in.

5. Do I have to pay separately for health and dental?

Yes. If you have both, you get two bills and must make two separate payments, even if paying from the same bank account.

6. Can I set up automatic monthly payments?

Yes. In your online account you can turn on AutoPay, which drafts your premium automatically each month from your checking or savings account.

7. Who do I call if my payment fails or I can’t pay?

Call 1‑877‑623‑6765 (TTY 711) for payment and billing issues, and talk with an Enrollment Assister or navigator if you also need help reviewing more affordable plan options or subsidies.