Advocate Aurora Health is one of the Midwest’s leading integrated healthcare systems, serving millions across Wisconsin, Illinois, and beyond. Committed to exceptional clinical care and accessibility, Advocate Aurora makes medical bill management simple and secure—with convenient online, phone, mail, and in-person options plus robust billing support and financial assistance programs.
https://www.aurorahealthcare.org/patients-visitors/billing-payment
https://www.advocatehealth.com/pay-my-bill
Login Process
- Navigate to either Advocate Aurora’s online bill pay or the LiveWell app/website.
- Log in with your LiveWell credentials to manage your accounts, view statements, access prior bills, and set up secure bill pay or payment plans.
- New users can register directly by verifying personal and account information, then following prompts for account activation.
- For those preferring not to register, the guest pay path lets you pay with just your account and personal details.
Pay as Guest
- Use the LiveWell Guest Pay portal for quick, one-time payments—no account or sign-in required.
- Enter your account or statement number and personal identification details from your bill.
- Guest pay is ideal for family members, third parties, or those who want to pay quickly without long-term registration.
- Receive instant confirmation and a printable digital receipt after payment.
How to Pay Online
- View your healthcare bill or hospital statement online and make a secure payment with your credit card, debit card, or checking/savings account (EFT).
- After logging in, you can combine accounts, review all outstanding balances, and manage every aspect of your billing.
- Set up recurring, automatic payments and paperless billing to save time and avoid missed due dates.
- Download itemized bills, prior statements, or payment receipts directly from your dashboard.
Pay by Phone
- Call the Advocate Aurora Health Patient Contact Center at 800-326-2250 for automated payments or to speak with a billing representative.
- Make payments by phone 24/7 using credit/debit card or electronic funds transfer.
- Live agents help with billing support, bill explanations, payment plans, and insurance matters during standard business hours.
Pay by Mail
- Mail your payment (check or money order, no cash) with the payment slip from your statement to: Aurora Health Care
P.O. Box 809418
Chicago, IL 60680-9418 - Write your account number on your payment and include the coupon for accurate posting.
- Allow several business days for mail processing before payment is reflected.
Pay in Person
- Pay your bill in person at hospital cashier desks or billing offices at Aurora or Advocate facilities.
- Friendly financial counselors are available to answer billing questions, review options, and help with financial hardship applications.
- Office hours vary by site—call ahead or check your statement for local details.
Address and Contact Information
- Phone (Billing/Customer Service): 800-326-2250
- Aurora Bill Pay Online: https://www.aurorahealthcare.org/patients-visitors/billing-payment
- Advocate Online Pay: https://www.advocatehealth.com/pay-my-bill
- Mail Billing Address: Aurora Health Care, P.O. Box 809418, Chicago, IL 60680-9418
- General Financial Assistance: 800-326-2250 or ask at any hospital billing office
Operating Hours
- Online bill pay: 24/7 access via LiveWell or the main web portals.
- Phone support: Automated system 24/7; live support during typical office hours.
- Mail and in-person payments processed on regular business days.
Common Issues with Bill Pay and Troubleshooting
- Account access troubles or missing login info? Use LiveWell recovery tools or call billing support for help.
- Unfamiliar charges or missing insurance payments? Call for an itemized bill, update insurance details, or dispute charges as needed.
- Payment not showing? Online/phone payments post immediately, mailed payments take several business days. Check with the billing office if issues persist.
- Received multiple bills? Bills for different services or family members may arrive separately. Combine eligible accounts by calling the contact center.
- Didn’t receive a statement? Access e-statements via LiveWell or request a mailed copy from support.
Payment Plans, Financial Assistance, or Medical Debt Support
- Interest-free payment plans are available for most balances—set these up online, by phone, or in person.
- Advocate Aurora Health provides up to 100% discounts for eligible low-income or uninsured patients, with a minimum 50% discount automatically for uninsured individuals.
- Apply for financial assistance within 240 days of your first statement; application forms are available online, by mail, or in person.
- Financial counselors can help patients with Medicaid applications, ACA enrollment, cost estimates, and charity care.
- All emergency care is provided regardless of your ability to pay, in compliance with federal EMTALA regulations.
- Communication with the financial office is compassionate, confidential, and aimed at reducing the burden of medical bills.
Advocate Aurora Health combines secure, flexible bill pay options with a commitment to service and robust support. For questions or help at any step—from payment plans to bill explanations—contact their team by phone, online, or in person at any facility.