Aetna CVS Health provides individual, family, Medicare, and group health insurance plans. Members can pay premiums securely online via the member portal, by phone, mail, or in person at CVS, with auto-pay to avoid lapses in coverage.
Learn how to pay your Aetna bill, set up auto payments, view statements, and get support using the official links below.
Aetna CVS Health – Member Portal
https://www.aetna.com/individuals-families/using-your-aetna-benefits/secure-member-account.html
Register or log in to view claims, track deductibles, and make payments.
Pay My Bill – Aetna Members
https://www.aetna.com/medicare/for-members/pay-medicare-premium.html
Access secure payment system for one-time or automatic monthly payments, including Medicare premiums.
Payment Options
1. Pay Online via Member Portal
- Website: Log in at aetna.com or aetnacvshealth.com, go to “Billing & Payments” > “Pay Bill.”
- Features:
- One-time payments or enroll in auto-pay for monthly deductions.
- View balances, statements, claims, and payment history.
- Secure 24/7 access with email confirmations.
- Payment Methods: Checking account (ACH/EFT), credit/debit card (Visa, MasterCard).
- Enrollment: Use your member ID from your ID card or statement to register.
- Fees: No fees for EFT/ACH; credit card payments may have processing fees.
2. Pay By Phone
- Phone Number: Call the Member Services number on the back of your Aetna ID card (e.g., 1-800-282-5366 for general; state-specific for ACA plans).
- Accepted: Credit/debit card (Visa, MasterCard) or checking account.
- Available: 24/7 automated; live support Mon-Fri 8 a.m.-8 p.m. ET.
- Note: Have your member ID and invoice number ready for quick processing.
3. Pay By Mail
- Mailing Address: Use the remittance address on your bill statement (typically Aetna, PO Box in various locations like Blue Bell, PA or Hartford, CT).
- Instructions: Include your payment coupon, invoice number, and check/money order (no cash). Allow 7-10 days for processing to meet due dates.
4. Pay In Person at CVS Pharmacy
- Locations: Participating CVS Pharmacy locations (find via CVS app or website).
- Accepted: Cash, check, debit/credit card.
- Requirements: Bring your printed bill, payment coupon, and invoice number.
- Note: Confirm the location accepts Aetna payments before visiting.
5. Auto-Pay
- Setup: Log in to the member portal, select “Auto Bill Pay,” choose bank account or card, and set deduction date.
- Benefits: Automatic monthly payments ensure coverage continuity; no manual action needed.
6. Payroll Deduction (Employer-Sponsored Plans)
- Contact your employer’s HR to enroll; premiums deducted pre-tax from paychecks.
7. Payment via doxo
- doxo.com: Pay with credit/debit card, Apple Pay, or bank account. Free for bank transfers; fees may apply for cards.
Account & Billing Support
- Member Services Phone: Number on your ID card (e.g., 1-800-872-3862 for Medicare; TTY: 711).
- Email/Chat: Use the secure message center or live chat in the member portal.
- Address: Check your statement or visit aetna.com for regional offices.
FAQs
Can I pay an Aetna bill with a credit card?
Yes, use Visa or MasterCard for online, phone, or in-person payments. For EFT, use your checking account. Payments process on the next business day if due date is a holiday/weekend.
How do I know if I owe Aetna money?
Review your Explanation of Benefits (EOB) statement, which shows billed amounts, plan payments, savings, and your responsibility. Log in to the member portal for claims and balances.
Is Aetna CVS Health the same as Aetna?
Yes, Aetna is part of the CVS Health family, including MinuteClinic services. Each entity handles its own products, but access unified member tools.
What if I miss a payment?
Coverage may suspend until paid; repeated misses could terminate your plan, requiring re-enrollment during Open Enrollment or Special Enrollment Period. Contact support immediately for reinstatement options.
How do I set up auto-pay?
Log in to your member portal, go to “Billing & Payments,” select “Auto Bill Pay,” enter details, and choose your deduction date.
Tips for Managing Your Aetna Bill
- Review your bill monthly for accuracy in premiums, discounts (e.g., APTC), and due dates.
- Enroll in auto-pay and paperless statements to avoid lapses and save time.
- Pay the full amount due by the exact date; partial payments risk coverage gaps.
- Save confirmations and monitor your portal for updates.
- If facing hardship, contact Member Services early for payment plans, subsidies, or plan changes.
- Use official channels only to avoid scams.
Aetna CVS Health offers flexible, secure bill pay—start with the member portal for seamless management!