Americollect is a nationally recognized debt collection agency based in Manitowoc, Wisconsin, with over half a century of experience managing medical debt collections. The agency partners with healthcare providers across the country, aiming to provide “Ridiculously Nice” customer service, respectful support, and a straightforward pathway for individuals to resolve outstanding medical or financial bills. Americollect offers a secure online payment portal, payment plans, and compassionate financial assistance for patients facing hardship.
https://www.americollect.com/client-login/
https://www.americollect.com/
Login Process
- Access the Americollect client and patient portal directly from the official website.
- Use your unique case number, statement info, last name, or date of birth as prompted to access your account.
- For first-time users, follow the portal’s instructions to verify your identity—no account registration is required for making one-time payments.
- Members and healthcare clients can also log in for account management, reporting, and billing service tools.
Pay as Guest
- The online payment page supports fast guest payments—just enter your account information from your statement or Americollect notice.
- No need to set up a user account, making one-time bill resolutions easy and convenient.
- Upon successful payment, an immediate digital receipt is available to print or save for your records.
How to Pay Online
- The Americollect payment portal allows secure payment by credit card, debit card, or direct bank withdrawal (ACH).
- Choose to pay your bill in full, make a partial payment, or split your balance across several transactions.
- For recurring medical debt or ongoing balances, set up a scheduled or automatic payment plan.
- Manage multiple accounts or review previous payment history through your account dashboard if you use the login feature.
- The portal uses industry-standard encryption to protect all financial data.
Pay by Phone
- To pay by phone, call Americollect’s service number at 800-838-0100.
- Have your account number and payment details ready for secure phone billing.
- Americollect representatives handle payments, provide guidance for financial hardship, and support account disputes or payment plan requests during business hours.
Pay by Mail
- Send checks or money orders (never cash) with your reference/account number to: Americollect
1851 S. Alverno Rd.
Manitowoc, WI 54220-9208 - Include your payment coupon or a copy of your statement for prompt posting.
- Allow several business days for mail delivery and posting, especially for time-sensitive payments.
Pay in Person
- Americollect does not operate walk-in or public payment locations.
- If your healthcare provider or hospital offers in-person payment for collections, follow their instructions and keep your receipt.
Address and Contact Information
- Phone (Billing Support): 800-838-0100
- Main Portal: https://www.americollect.com/client-login/
- Company Website: https://www.americollect.com/
- Mailing Address: 1851 S. Alverno Rd., Manitowoc, WI 54220-9208
- Business Hours: Monday–Friday, 8:00 a.m.–5:00 p.m. CT
Operating Hours
- Online payment and client/patient portal: Available 24/7.
- Phone support: Typically available during standard weekday business hours.
- Mailed payments processed on regular business days.
Common Issues with Bill Pay and Troubleshooting
- Can’t find your case or reference number? Check your latest Americollect letter or call customer service for assistance.
- Dispute a charge? You have the right to request written debt validation—Americollect will pause collections during this review.
- Didn’t get a payment confirmation? Verify through the portal, check your email’s spam folder, or contact support.
- Technical problems? Try a different browser or device, or call for alternative payment options.
- Unsure about your bill? Contact Americollect for itemized statements, insurance explanations, or medical debt questions.
Payment Plans, Financial Assistance, or Medical Debt Support
- Americollect offers payment plans for balances that can’t be resolved in one lump sum—set up by phone or online.
- Financial assistance: If experiencing hardship, Americollect will help identify eligibility for hospital charity care, Medicaid, or other reduced payment programs.
- Prompt pay discounts may be available for cases paid in full—ask a representative for details.
- Always secure any settlement agreement or payment plan terms in writing, and request written confirmation of account closure once fulfilled.
Americollect’s approach to collections combines secure digital tools, consumer-friendly policies, and real people ready to help. Use their bill pay portal, call for support, or mail your payment—whichever you choose, trust that respectful, confidential service is always the top priority.