ARStrat, or Account Resolution Strategies, is a leading revenue cycle management and bad debt resolution provider specializing in helping hospitals, clinics, and healthcare organizations collect unpaid patient accounts. With a focus on compliance, patient engagement, and customer-oriented collections, ARStrat offers robust online payment portal options, ensures clear communication about payment options and balances, and strives to resolve accounts while maintaining facilities’ positive image and patient satisfaction. Their services are designed to maximize cash recovery efficiently and ethically for healthcare organizations across the United States.
https://arstrat.com/our-services/patient-collection-services/
https://arstrat.com/welcome-to-arstrat/
Login Process
While ARStrat specializes in collecting and managing patient accounts on behalf of healthcare providers, there is no publicly available ARStrat-branded online bill pay portal for consumers. Typically, patients with an ARStrat-collected account will receive communication from their healthcare provider or ARStrat directly that outlines available payment options. If your bill has been referred to ARStrat, follow the instructions in your billing statement or collection letter to log in to your provider’s billing portal or contact ARStrat for assistance.
Pay as Guest
ARStrat does not offer a “pay as guest” portal directly on their website for patients. Payment options are generally provided through communication from the specific healthcare provider or ARStrat, and may include online, by phone, or by mail. Patients are encouraged to refer to their statement or collection letter for secure online payment links, often hosted on a provider or partner portal.
How to Pay Online
If your account has been placed with ARStrat for collection, online payment options may be available through a link provided in your billing statement or collection letter. These links direct you to a secure payment portal where you can pay your balance using a credit card, debit card, or e-check. Always check your billing statement or collection notice for the correct link and payment instructions. If you do not see a link, contact ARStrat at the phone number or email provided in your notice.
Pay by Phone
You can typically pay your balance by phone after receiving a collection notice from ARStrat. The contact phone number for billing inquiries is usually included on your statement or collection letter. If you do not have a statement, call ARStrat’s main line at (888) 250-6379 to inquire about your account. Have your account or invoice number ready to expedite the process.
Pay by Mail
Mail-in payments are accepted for accounts in collections. The mailing address for payment will be listed on your collection notice. Always include your account or invoice number with your payment to ensure proper credit to your account. Do not send cash; use a check or money order for mailed payments.
Pay in Person
ARStrat does not operate public retail locations for in-person payments. All payments should be made online, by phone, or by mail as described above. If you wish to discuss your account in person, contact ARStrat to arrange a meeting or discuss alternative options.
Address and Contact Information
- ARStrat Main Office: 14141 Southwest Freeway, Suite 130, Sugar Land, TX 77478
- Main Phone: (888) 250-6379
- Email: [email protected] (general inquiries)
- Provider Services: Contact your healthcare provider’s billing department for specific account questions
Operating Hours
ARStrat business hours are typically Monday through Friday, 8:00 am to 5:00 pm Central Time. Customer service and payment lines may have extended hours—check your collection letter or contact their main line for current availability.
Common Issues with Bill Pay and Troubleshooting
- Lost Statements: If you lose your statement or collection notice, call ARStrat at the number above to request a new copy.
- Incorrect Charges: Request an itemized bill if you believe there are errors in your balance. Contact your provider’s billing office or ARStrat to resolve disputes.
- Payment Confirmation: After making a payment, you should receive confirmation by email or mail. If you do not, contact ARStrat to verify receipt.
- Access Issues: For problems accessing your billing portal, contact ARStrat customer service for assistance.
- HIPAA Compliant Communications: ARStrat and your healthcare provider will communicate with you privately and securely to protect your information.
Payment Plans, Financial Assistance, or Medical Debt Support
ARStrat works with patients to arrange flexible payment plans based on account balance and financial situation. If you are unable to pay your balance in full, contact their customer service to discuss setting up a monthly payment schedule. Some healthcare providers may offer financial hardship programs and assistance for qualifying patients—inquire with both ARStrat and your provider’s financial assistance office for eligibility information. If you believe your insurance should have covered the bill, contact your provider’s billing department to resolve insurance issues before making payment.
For patients experiencing medical debt, ARStrat aims to resolve balances in a respectful, compliant, and patient-focused manner. If you are struggling to pay, communicate with ARStrat early to explore all available options for repayment and assistance.
ARStrat is committed to helping healthcare organizations and patients manage and resolve unpaid balances efficiently and securely. For the fastest, most convenient service, use the online payment options provided in your billing statement, or contact ARStrat directly for personalized support. If you have questions about your account, payment options, or billing issues, reach out to ARStrat’s customer service team for prompt assistance.