About Ascension Sacred Heart Patient Portal
Ascension Sacred Heart (Pensacola, Florida and affiliated locations) is part of Ascension Health, one of the largest Catholic health systems in the United States.
Ascension Sacred Heart offers two separate patient portals — one for hospital visits and another for doctor office visits — plus the newer Ascension One unified platform for managing all your care in one place.
Current Ascension Sacred Heart Patient Portal Links1. Hospital Visit Portal
- Registration: Visit any registration desk at your local Ascension Sacred Heart hospital.
- After you provide your basic information, you will receive an email with an activation link.
- Click the link and follow the prompts to complete sign-up and create your login credentials.
- Once activated, you can log in anytime to access hospital visit information.
2. Doctor Office Visit Portal
- Registration: Call your Ascension Medical Group doctor’s office to sign up, or discuss it during your visit.
- You will receive instructions to register online or register in person at your doctor’s office.
- Once signed up, you can access office visit information and communicate directly with your provider.
3. Ascension One (Unified Portal – Coming Soon / Available Now)
- Ascension One portal:
https://healthcare.ascension.org/ascension-one - This unified platform combines both hospital and doctor office access in a single login.
- Features include:
- Find a doctor or location
- Message your doctors and care team
- View test results as soon as they’re available
- Check your balance, set up payment plans, and pay your bill
- Access your family’s records (via proxy access)
- Schedule and manage appointments
- How to create an Ascension One account:
- Option 1 (Recommended): After a visit to an Ascension site, front desk staff will send you an email invitation. Click the link to create your account.
- Option 2: Visit the Ascension One login page and self-register using your email and personal information.
4. Sacred Heart Patient Portal (Specific Link)
- Florida Ascension Sacred Heart:
https://healthcare.ascension.org/patient-portal/florida-ascension-sacred-heart - This page provides direct access to hospital and doctor portals for your specific location.
- Patient support phone: 877-621-8014 (for portal questions and sign-up help).
5. Mobile App – MyHealthInfo (HealtheLife)
- Download the MyHealthInfo or HealtheLife app from the App Store or Google Play.
- Once logged in with your Ascension portal credentials, you can:
- Access your medical records on the go
- Message your providers securely
- View appointments and test results
- Request appointment changes
What You Can Do in Ascension Sacred Heart Patient Portal
Hospital Portal:
- View test results (labs, imaging, procedures)
- Read visit summaries and discharge instructions
- View medications and vaccines records
- See upcoming hospital appointments
Doctor Office Portal:
- Communicate with your doctor via secure messaging
- Schedule or reschedule appointments
- Request prescription refills
- View test results from office visits
- Pay doctor office bills
Ascension One:
- All features from both portals in one unified login
- Message your entire care team 24/7
- Pay bills and set up payment plans
- Manage family members’ health (proxy access for children and authorized adults)
Ascension Sacred Heart Patient Portal – FAQs (Updated)
How do I sign up for the Ascension Sacred Heart hospital portal?
Go to any registration desk at your local Ascension Sacred Heart hospital, provide your basic information, and you will receive an email with an activation link.
Click the link and follow the prompts to complete your registration and create a login.
How do I sign up for the doctor office portal?
Call your Ascension Medical Group doctor’s office or ask about it during your visit.
They will either send you a registration link or help you sign up in person.
What is Ascension One and how is it different?
Ascension One is the unified platform that combines both hospital and doctor office portals in a single login.
It’s designed to make managing all your care easier by putting everything in one place.
You can create an account by:
- Responding to an email invitation from front desk staff after a visit, or
- Self-registering on the Ascension One website.
How do I create an Ascension One account?
You have two options:
- Option 1 (Recommended): After your visit, front desk staff will send you an email invitation. Click the link and follow the steps.
- Option 2: Go to
https://healthcare.ascension.org/ascension-oneand self-register with your email and personal information.
I forgot my Ascension portal password. How do I reset it?
On the portal login page:
- Click “Forgot Password?” or similar reset option.
- Enter your username/email address.
- Follow the email instructions to create a new password.
If you continue to have trouble:
- Call 877-621-8014 for patient portal support.
- You may need to provide your Medical Record Number (MRN) for verification.
Can I access my child’s information in the portal?
Yes, depending on your child’s age and your state’s laws:
- Parents can typically access children’s records under age 13.
- For older children/teens, privacy laws may limit parental access.
- Ask your child’s provider about proxy access options for your state.
Is my portal information secure?
Yes.
Ascension Sacred Heart portals use HIPAA-compliant encryption and security measures.
Your health information is protected by federal privacy laws, and only you (and authorized family members via proxy) can view your records.
How do I add a family member to my portal account?
You can set up proxy access to manage another person’s health information (such as a child, parent, or spouse):
- Contact your local Ascension hospital registration desk or doctor’s office for a proxy access form.
- Once signed, Ascension will grant the authorized person access to your records.
- In Ascension One, you can also manage family members’ appointments and messaging.
What if I didn’t receive my activation email after signing up?
- Check your spam or junk folder.
- Ensure the hospital/clinic has your current email address.
- Call 877-621-8014 to request they resend the activation link or help with registration.
Can I view my test results immediately after they’re done?
Test results become available after your provider has reviewed them.
There may be a 24-48 hour delay for some results, and sensitive results may require a conversation with your doctor before appearing online.
How do I message my Ascension Sacred Heart provider?
In both the doctor office portal and Ascension One:
- Look for the “Messages” or “Secure Messaging” section.
- Compose a message to your provider or care team.
- Expect a response within 24 business hours (depending on your provider’s office hours).
Can I request a prescription refill through the portal?
Yes, in the doctor office portal or Ascension One:
- Look for “Medications” or “Prescription Refill” option.
- Select the medication you need to refill.
- Submit the request.
- Your provider or pharmacy will contact you to confirm.
How do I pay my Ascension Sacred Heart bill through the portal?
In Ascension One:
- Go to the “Pay My Bill” section.
- Enter your account number or scan your bill.
- Review your balance and due date.
- Choose to pay in full or set up a payment plan.
- Pay by credit/debit card or bank account.
For doctor office bills, use the doctor office portal to see your balance and pay directly to that office.
What if I have questions about my bill?
- Call the patient financial services number on your bill, or
- Use secure messaging in Ascension One to ask your provider’s office about charges.
- For Ascension-wide billing issues, call 877-621-8014.
Can I still access the hospital portal if I also use Ascension One?
Yes.
You can use either:
- Your separate hospital and doctor office portals, or
- The unified Ascension One platform.
Many patients find Ascension One easier because it combines everything in one place.
Is there a phone number for patient portal support?
Yes.
For questions about Ascension Sacred Heart patient portal access and registration:
- Call 877-621-8014 (main support line).
- For historic data from Ascension Sacred Heart Bay, call 866-735-2963.