CCS Collections, officially Credit Collection Services, is a nationally recognized debt collection agency specializing in recovering overdue balances for healthcare providers, government entities, and utility companies. Their secure self-service portal allows consumers to quickly resolve outstanding accounts, establish payment plans, and receive receipts—all while providing transparency and support to ease the collections process.
https://self-service.ccsusa.com/?jump=true&ccs_thrd=ccsp
Login Process
- Access the CCS Collections payment portal using the official link above.
- Enter your account or reference number from a collection notice or billing statement along with your personal information.
- No formal registration is required—your reference number enables immediate secure bill pay access, balance review, and payment scheduling.
- Forgot your account credentials? Use the contact form or customer service number on your notice for help.
Pay as Guest
- Guest payments are available—simply enter your reference number and last name or ZIP code, with no account login required.
- Complete a payment with any major credit card, debit card, or electronic bank transfer.
- You’ll receive instant confirmation and a printable or savable digital receipt.
How to Pay Online
- Use the self-service portal to pay by credit or debit card, ACH bank transfer, or set up recurring payments.
- Review your itemized bill, transaction history, and installment plan schedule at any time.
- Receive an immediate confirmation and download your receipt for documentation.
- Payments through the portal are encrypted and secured to protect your financial information.
- Upload documents or correspondence directly if you need to dispute a charge or request additional information.
Pay by Phone
- Pay by phone using the number provided in your CCS payment notice, typically 617-965-2000 x4490.
- Phone agents accept credit, debit, or ACH payments and offer assistance setting up payment plans.
- Customer service is available Monday to Friday during business hours.
Pay by Mail
- Mail a check or money order to the address provided on your collection notice.
- Include your reference/account number on your payment to ensure proper crediting.
- Allow several business days for mailed payments to be posted and processed.
- Keep copies of all correspondence and proof of payment for your records.
Pay in Person
- CCS Collections does not offer public walk-in locations for in-person payments.
- Some original creditors (for example, hospitals) may allow in-person payments; confirm with your provider for special arrangements.
Address and Contact Information
- CCS Collections (Credit Collection Services)
- Mailing Address: Provided on your statement or collection notice
- Customer Service: 617-965-2000 x4490
- Payment Portal: https://self-service.ccsusa.com/?jump=true&ccs_thrd=ccsp
- General Correspondence: Use the portal to upload documents or find web-based contact forms
Operating Hours
- Online portal: Available 24/7 for payments, account access, and correspondence submission.
- Phone support: Typically Monday–Friday, 8:30am–5:00pm local time.
- Mailed payments: Processed during standard business days.
Common Issues with Bill Pay and Troubleshooting
- Lost or missing account info? Contact customer service to retrieve your reference number.
- Payment delays: Online payments post immediately; mailed payments may take several days—call for updates if necessary.
- Disputes or questions: Upload documentation or correspondence via the portal, or contact support for quick resolution.
- Billing errors: Request an itemized bill and verify charges before paying—if you suspect inaccuracies, start a dispute process.
- Portal technical issues: Retry the portal later or use phone/mail alternatives.
Payment Plans, Financial Assistance, or Medical Debt Support
- Flexible payment plans and installment options are available for eligible accounts; set these up online or by phone with an agent.
- If you experience financial hardship, discuss reduced payments or adjusted terms with a customer service representative.
- Settlement offers may be negotiated—always confirm arrangements in writing before sending payment.
- For medical debts, CCS agents can advise on hospital-based charity programs or external financial assistance.
- Itemized statements are available upon request to clarify charges.
- Payments and settlements may update your credit report—request written proof and follow up to ensure credit status is correctly reported.
CCS Collections’ secure payment portal and dedicated support lines make it simple to resolve accounts efficiently and confidentially. Use the online portal for fast payments, set up installment plans if needed, and contact CCS for dispute assistance or financial counseling.