Frost-Arnett Company is a leading accounts receivable management and bill collection agency with over a century of experience serving healthcare systems, hospitals, and consumers nationwide. Their mission is to make payment resolution as simple and stress-free as possible, offering secure online bill pay, phone and mail payments, and comprehensive support for every consumer.
https://www.facpayments.com/
https://www.frost-arnett.com/services/consumer-services/
Login Process
- Access the Frost-Arnett online payment portal and enter your account number and verifying information as prompted.
- No account registration is needed for one-time payment—just your Frost-Arnett details from a billing letter or notice.
- If you want to set up monthly payments or manage multiple bills, follow the prompts for additional verification.
- Live agents are available for help if you have trouble locating your account or details.
Pay as Guest
- Use the bill pay portal to securely pay as a guest—an account number and personal details are all that’s required.
- Perfect for consumers, family, or third parties resolving a balance for someone else.
- Get an instant confirmation and receipt for your records after payment completion.
How to Pay Online
- Pay securely through the Frost-Arnett portal using major credit cards (Visa, MasterCard, Discover, American Express), debit cards, or electronic check.
- Select one-time or recurring payments, pay the full balance or submit partial payments as needed.
- View or download itemized billing, update your contact info, and see your payment history at any time.
- The portal features robust encryption and PCI compliance for secure processing.
Pay by Phone
- Call 1-855-287-7043 for Frost-Arnett’s automated payment system or live agent customer service.
- Payments are accepted 24/7 via the automated line; live agent support is available 8am–7pm CST Monday–Thursday, 8am–5pm CST Friday.
- Have your account number, name, and payment details ready to ensure a fast process.
- Representatives can also help set up payment plans or answer any billing support questions.
Pay by Mail
- Mail checks or money orders (never cash) to: Frost-Arnett
P.O. Box 198988
Nashville, TN 37219 - Include your account number for correct posting and retain proof of mailing.
- You can also use the return envelope and payment stub included with your billing notice for the fastest processing.
Pay in Person
- Frost-Arnett does not operate consumer walk-in payment centers.
- If your healthcare provider or hospital offers in-person payment as an option, follow their instructions and always obtain a receipt.
Address and Contact Information
- Payment Mailing Address: Frost-Arnett, P.O. Box 198988, Nashville, TN 37219
- Phone (Payments/Support): 1-855-287-7043
- Payment Portal: https://www.facpayments.com/
- Consumer Services: https://www.frost-arnett.com/services/consumer-services/
- Mailing for Documents: 2105 Elm Hill Pike, Suite 200, Nashville, TN 37210-3979
Operating Hours
- Online portal: 24/7 secure payment and balance lookup.
- Phone support: 24/7 for automated payments; live agents Mon–Thu, 8am–7pm CST; Fri, 8am–5pm CST.
- Mailed payments processed during regular business days.
Common Issues with Bill Pay and Troubleshooting
- Lost or never received your account number? Contact support for help retrieving your details.
- Payment confirmation not received? Check spam folders or call for proof.
- Billing errors or disputes: Request a debt verification letter and itemized statements before paying.
- Portal issues: Try a new browser/device or call for phone payment if online trouble persists.
Payment Plans, Financial Assistance, or Medical Debt Support
- Frost-Arnett supports flexible monthly payment plans; set up online, by phone, or with a live agent.
- Ask about financial assistance or hospital charity programs for qualifying medical debt—agents can guide you through application steps.
- For disputed balances, get all arrangements and settlement agreements in writing and retain for your records.
- Once a balance is paid, request a closure letter to document clear resolution for future reference or credit restoration.
Frost-Arnett’s approach to debt collection blends secure digital tools, responsive customer support, and one of the easiest online payment experiences in the industry—giving patients and consumers a clear path to resolve their debts respectfully.