The Massachusetts Health Connector is the state’s official health insurance Marketplace, offering residents and small businesses access to affordable coverage and premium billing solutions. Health Connector ensures peace of mind with fast, secure, and flexible ways to pay premiums—online, by phone, by mail, in person, as guest, or through automatic bank transfer—backed by expert customer service and a robust payment support center.
https://www.mahix.org/individual/
https://business.mahealthconnector.org/users/sign_in
Login Process
- Log in at the Health Connector member portal (individual or business) to manage coverage, view bills, download statements, and make payments.
- First-time users need their subscriber/member ID, account number, and personal data to register and create a password.
- Once logged in, members can set up AutoPay (recurring payments), download itemized bills, view payment history, and update contact information.
- Forgot your credentials? Use password reset or call customer service for access help.
Pay as Guest
- Make a one-time payment as a guest if you don’t want to create or use an online account.
- Enter your Member ID or phone number, date of birth, and billing address to locate your account and make a secure payment.
- Guest Payment is ideal for urgent needs, help from others, or convenient one-off payments.
- Immediate digital payment confirmation is provided after each transaction.
How to Pay Online
- Log in or use the guest portal to pay with your checking or savings account; credit/debit cards are not accepted.
- Set up AutoPay for automatic monthly withdrawals, or make single payments—select payment date as needed.
- Access and download e-bills, confirmation numbers, and payment history 24/7 from the portal.
- Bank bill pay is also supported—add “Health Connector” as a payee and use your 9-digit account number for reference.
Pay by Phone
- Call 1-877-623-6765 (TTY: 711) and use the self-service payment line, available 24/7.
- Authenticate with your Member ID, last four digits of your Social Security number, and date of birth.
- Payments by phone must be made by electronic fund transfer from checking or savings; credit cards are not supported by phone.
- Confirmation provided immediately; payment processes within 1–2 business days.
Pay by Mail
- Mail checks or money orders (no cash) to:
Health Connector
P.O. Box 412612
Boston, MA 02241-2612 - Include your payment slip or, if unavailable, write your 9-digit account number, member name, and address on your check.
- Allow 3–5 business days for mail delivery and processing.
Pay in Person
- Visit Health Connector Customer Service Centers (Boston and Worcester) to pay by check or money order at the counter.
- In-person payments are credited immediately during standard business hours.
Address and Contact Information
- Individual Member Portal: https://www.mahix.org/individual/
- Business Portal: https://business.mahealthconnector.org/users/sign_in
- Customer Service: 1-877-623-6765 (TTY: 711)
- Payment Mail: P.O. Box 412612, Boston, MA 02241-2612
- Walk-in Centers: 133 Portland St, 1st floor, Boston, MA 02114-1707; 146 Main St Suite 201/202, Worcester, MA 01608
Operating Hours
- Online portal: 24/7 for payment, viewing bills, and account management.
- Phone customer service: Mon–Fri, 8am–6pm; during Open Enrollment, extended to 7am–7pm weekdays and Sat 9am–3pm.
- Walk-in centers: Standard business hours; see website for details.
- Mail: Processed on business days.
Common Issues with Bill Pay and Troubleshooting
- Trouble logging in or payment not posting? Call the helpline or visit a walk-in center for rapid support.
- Error using the guest portal? Double-check personal and payment info, retry, or use another payment method.
- Changing coverage or missed deadline? Revised bills are issued for plan changes; payment deadlines are the 23rd of each month.
- No payment slip? Simply include all necessary identifiers on your mailed check or money order.
Payment Plans, Financial Assistance, or Medical Debt Support
- ConnectorCare lowers or eliminates premiums for qualifying low/middle-income residents.
- For temporary hardship, call to request a payment plan, extension, or short-term accommodation.
- Coverage can be reinstated if missed premium is paid within the deadline.
- Federal and state premium tax credits are automatically applied for those who qualify.
Frequently Asked Questions (FAQs)
Q: Can I pay my Health Connector bill as a guest?
A: Yes—include your account/member details for secure one-time payments without login.
Q: What payment methods are accepted?
A: ACH draft from a checking/savings account, check/money order by mail or in person, and online bank bill pay.
Q: Can I pay with a credit card or at retail stores?
A: No—only electronic bank transfer or check/money order. Retail stores are not supported.
Q: When is payment due?
A: Payment is due by the 23rd calendar day of the month for the following month’s coverage.
Q: Can someone else pay my bill for me?
A: Yes. Use guest pay, mail a check/money order, or pay at walk-in centers.
The Health Connector’s multiple, secure bill pay options and strong customer support make staying insured in Massachusetts easier and stress-free than ever.