Healthcare Revenue Recovery Group (HRRG) is a recognized debt collection agency specializing in healthcare account recovery for hospitals and medical providers across the United States. HRRG’s mission is to deliver secure, patient-focused billing support while providing flexible online payment options, multiple ways to make payments, and professional customer service for every account.
https://www.healthcarerevenuerecoverygroup.com/pay-online/
https://www.healthcarerevenuerecoverygroup.com/
Login Process
- To pay your bill online, visit HRRG’s dedicated payment portal.
- Locate your unique PIN, which is included on your HRRG notice or letter.
- Enter the PIN along with one identifying detail such as the last four digits of your Social Security number or your date of birth.
- No registration or online account setup is needed; you can instantly access balance and itemized bill information with secure verification.
- If you do not have your PIN, call customer service at 800-984-9115 to request it.
Pay as Guest
- HRRG’s online system supports direct guest payments using your PIN and verification details.
- Ideal for one-time payments or settlements—no login, username, or password required.
- After payment, an instant digital receipt is available to download or print for your records.
How to Pay Online
- Use the portal to pay securely by major credit card (Visa, MasterCard, Discover, American Express) or by electronic check (ACH).
- Review all notices issued within the past year, current balances, and payment history online.
- Choose to pay the full balance or submit partial payments as your budget allows.
- Secure encryption and PCI-compliance protect your data throughout the payment process.
Pay by Phone
- Call HRRG’s customer service at 800-984-9115 (English) or 800-398-3975 (Spanish).
- Pay by phone with a representative, or use the Automated Payment System at 855-729-4774 for fast and secure payment.
- Representatives are available Monday–Friday, 8:00 am–8:00 pm Eastern for questions, support, and payment plans.
Pay by Mail
- Mail checks or money orders (never cash) to the official payment mailing address: Healthcare Revenue Recovery Group, LLC
P.O. Box 5406
Cincinnati, OH 45273 - Write your PIN or account number on the payment for proper credit.
- For correspondence (not payments), use: Healthcare Revenue Recovery Group, LLC
P.O. Box 459080
Sunrise, FL 33345-9080
Pay in Person
- HRRG does not maintain walk-in payment centers; use online, phone, or mail options.
- If your provider allows payment at their office, follow their instructions and keep your receipt.
Address and Contact Information
- Customer Service Support: 800-984-9115 (English), 800-398-3975 (Spanish)
- Automated Payment: 855-729-4774
- Mailing Address:
- Payments: P.O. Box 5406, Cincinnati, OH 45273
- Correspondence: P.O. Box 459080, Sunrise, FL 33345-9080
- Website and Online Payment:
https://www.healthcarerevenuerecoverygroup.com/pay-online/
https://www.healthcarerevenuerecoverygroup.com/
Operating Hours
- Online payment portal: 24/7 for secure bill pay and account access.
- Phone support: Monday–Friday, 8:00 am–8:00 pm Eastern Time.
- Automated phone payments: 24/7 access.
- Mail payments processed during standard business days.
Common Issues with Bill Pay and Troubleshooting
- Don’t have your PIN? Call customer service for assistance.
- Payment delays: Online and phone payments post quickly; mailed payments can take several business days.
- Disputes or unfamiliar charges: Request a debt verification letter and itemized bill before paying.
- Technical problems with the portal? Try another browser or device, or pay by phone or mail.
Payment Plans, Financial Assistance, or Medical Debt Support
- Payment plan options are available by request, helping you pay over time rather than all at once.
- HRRG agents can provide information about hospital charity initiatives and financial assistance when you call.
- Always request written confirmation of your payment arrangements and keep receipts for credit reporting.
- Debt settlement options may be offered—negotiate as needed, and get all settlements in writing before sending payment.
HRRG combines secure digital tools, multi-language customer service, and straightforward payment processes to ensure you have every resource necessary for resolving medical collections with confidence and care.