iRhythm Technologies, Inc. is a leading healthcare technology company specializing in advanced cardiac monitoring solutions, most notably the Zio system—a wearable patch that records continuous electrocardiogram (ECG) data for up to 14 days. Used by cardiologists and care teams to diagnose arrhythmias and other cardiac conditions, iRhythm delivers detailed analytics and reports to help inform treatment decisions. While iRhythm is at the forefront of cardiac diagnostics, they also prioritize patient experience by offering clear, flexible, and secure options for paying out-of-pocket costs associated with their services.
https://www.irhythmtech.com/us/en/patients/insurance-billing
https://www.irhythmtech.com/us/en/patients/patient-support-faq
Login Process
iRhythm does not operate a traditional patient portal for managing your account or billing profile online. You do not need to create a login or register an account on iRhythm’s main website to pay your bill or communicate with their team. All billing communication is handled via traditional mail, phone, or through their secure online bill pay platform when you receive your invoice.
Pay as Guest
When you receive a bill from iRhythm for your Zio monitor, you will be provided with a unique online payment link (typically from a third-party payment processor). You can use this link to pay as a guest—no account creation or login is required. Simply follow the instructions on your statement, enter your payment details, and submit your payment securely.
How to Pay Online
- Online Payment Link: Use the secure payment link provided on your iRhythm bill. This will take you to a third-party payment page (e.g., PersonaPay) where you can pay by credit or debit card.
- Accepted Cards: iRhythm accepts Visa, Mastercard, American Express, and Discover.
- Payment Confirmation: After submitting your payment, you will receive a confirmation page and/or email receipt for your records.
- No Patient Portal: There is no ongoing patient portal for managing your iRhythm account or viewing billing history; each payment is processed individually as you receive statements.
Pay by Phone
- Customer Service: Call iRhythm’s dedicated billing line at 1-888-693-2401 to pay by phone using your credit or debit card.
- Support Hours: For billing-specific questions, call 833-232-0500, available Monday through Friday, 6:30 am to 5:00 pm Pacific Time.
- Personal Assistance: Representatives can answer questions about your bill, explain charges, and help you understand your insurance benefits and out-of-pocket costs.
Pay by Mail
- Check Payments: Make your check payable to “iRhythm Technologies, Inc.” and include your account number in the memo line.
- Mailing Address: Send your payment to:
iRhythm Technologies, Inc.
Dept CH16837
5503 N Cumberland Ave
Chicago, IL 60656-1471 - Processing Time: Allow several business days for mailed payments to be processed and credited to your account.
Pay in Person
iRhythm does not operate public payment centers for in-person transactions. All payments should be made online, by phone, or by mail using the methods above.
Address and Contact Information
- Corporate Address: iRhythm Technologies, Inc., 650 Townsend Street, Suite 500, San Francisco, CA 94103
- Billing Mailing Address: Dept CH16837, 5503 N Cumberland Ave, Chicago, IL 60656-1471
- Billing Customer Service: 1-888-693-2401 (general inquiries) or 833-232-0500 (billing-specific, Monday–Friday 6:30 am – 5:00 pm PT)
- Patient Support: Comprehensive billing, insurance, and financial assistance questions can be directed to these numbers.
Operating Hours
- Billing Phone Support: Monday through Friday, 6:30 am to 5:00 pm Pacific Time.
- Online Payments: Available 24/7 via the secure link on your billing statement.
- Mailed Payments: Processed during regular business hours.
Common Issues with Bill Pay and Troubleshooting
- Missing or Late Bills: If you do not receive a bill, contact iRhythm customer service to request a duplicate statement.
- Explanation of Benefits (EOB): You may receive an EOB from your insurance company before you get your iRhythm bill. The EOB is not a bill and does not require payment. Only pay after you receive a direct bill from iRhythm.
- Incorrect Charges: If you believe there is an error on your bill, call iRhythm to discuss and request an itemized bill if needed.
- Insurance Questions: Many patients have no out-of-pocket cost if their insurance covers the Zio monitor. If you are unsure about coverage, call your insurer or iRhythm for clarification.
- Payment Confirmation: Always retain your payment confirmation or receipt. If you do not receive confirmation, call iRhythm to verify your payment was received.
Payment Plans, Financial Assistance, or Medical Debt Support
- Flexible Payment Plans: iRhythm offers extended payment plans, including monthly installments (up to 12 months interest-free) for patients who cannot pay their full balance at once.
- Financial Assistance Program: iRhythm provides a financial assistance program for eligible patients experiencing hardship. The program is income-based, and you can request an application by calling customer service.
- Prompt Pay Discount: Patients who pay their balance promptly may qualify for a discount; inquire with customer service for current terms.
- Self-Pay Pricing: For patients without insurance or whose insurance does not cover the service, iRhythm offers a discounted self-pay price.
- Medical Debt Support: If you are unable to pay your bill, contact iRhythm as soon as possible to discuss options and avoid collections. Their patient advocates are trained to help you navigate financial challenges related to your cardiac monitoring.
- Itemized Bill: You have the right to request an itemized bill if you have questions about your charges.
iRhythm is committed to making cardiac care accessible and manageable. Their secure online payment options, knowledgeable patient advocates, and flexible financial programs are designed to support you throughout the billing process. For questions about your bill, insurance coverage, or payment options, contact iRhythm directly for personalized assistance.