PatientNotebook is a secure, user-friendly online portal that empowers patients to view their health records, communicate directly with their doctors, and pay medical bills quickly, privately, and securely—all from the comfort of your computer or mobile device. By centralizing healthcare communication and billing, PatientNotebook simplifies managing your medical information and expenses, reducing paperwork and making the process more efficient for both patients and providers.
https://www.patientnotebook.com/
https://www.patientnotebook.com/StatementSignup/Index
Why Use Patient Notebook?
- View Your Health Records: Access your medical history—test results, prescriptions, care plans, and more—anytime, anywhere. PatientNotebook securely stores records created by your healthcare provider, ensuring easy access to your health information.
- Communicate and Consult: Exchange secure messages with your healthcare providers. Unlike regular email, which lacks privacy protections, PatientNotebook’s secure messaging allows you to discuss any aspect of your health in total confidentiality.
- Pay Your Bills: PatientNotebook stores electronic copies of every bill from your provider in one convenient location. Review, organize, and pay your medical bills online—no paper checks, stamps, or trips to the mailbox required.
Getting Started
Step 1: Ask Your Provider to Invite You
You’ll receive an Invitation Code from your healthcare provider, either by email or during an office visit. This code establishes a secure connection between you and your provider on the PatientNotebook portal. If you don’t receive an Invitation Code, ask your provider directly—or sign up using information from your latest medical bill at the link above.
Step 2: Create Your Account
Setting up your PatientNotebook account takes just a few minutes. Once registered, you’ll have immediate access to your healthcare records, secure messaging, and online bill pay features.
Step 3: Start Communicating and Managing Your Healthcare
Track your medical history, view statements, pay bills, and communicate securely with your providers, 24/7.
Login Process
- Visit the PatientNotebook website.
- Enter your Invitation Code (from your provider) or use your statement information to sign up if you don’t have a code.
- Complete your registration with personal details to create your secure online account.
- Log in with your username and password to access all PatientNotebook features, including bill pay, health records, and secure messaging.
Pay as Guest
- Sign Up Without an Invitation Code: If you receive a statement from your provider with a PatientNotebook web address (e.g., patientnotebook.com/mydoctor), enter this address along with your Statement ID and Account Number to view and pay your bill without a full account.
- One-Time Payments: This method allows you to make secure online payments even if you don’t register for a full account.
- Automated Reminders: Your provider may send electronic reminders for unpaid bills, with paper statements as a backup.
How to Pay Online
- Log in to your PatientNotebook account.
- Navigate to the billing section to view your medical bills.
- Select the bill you wish to pay and enter your payment details.
- Pay by credit card, debit card, or, if available, direct bank transfer.
- Receive on-screen confirmation and, if you provided an email, a receipt will be sent to your inbox.
- View your payment history and access previous statements anytime.
Pay by Phone
There is no direct telephone payment option advertised for PatientNotebook. All payments are processed securely through the online portal. For payment assistance or questions, contact your provider’s billing office—they may accept payments by phone on your behalf.
Pay by Mail
Some healthcare providers may still accept payments by mail. Check your billing statement or contact your provider’s billing office for mailing instructions, including the correct address and what information to include with your payment.
Pay in Person
PatientNotebook does not operate physical locations for in-person payments. If you prefer to pay in person, contact your provider’s billing office to inquire about available options at their facility.
Address and Contact Information
- PatientNotebook Official Website: https://www.patientnotebook.com/
- Mailing Address for Provider Payments: Use the address provided on your billing statement (varies by provider).
- Support: For technical support or billing questions, contact your healthcare provider’s office directly. Some providers offer dedicated support numbers for PatientNotebook-related inquiries.
Operating Hours
- Online Portal: Available 24/7 for secure online payments, accessing records, and messaging.
- Customer Support: Hours may vary depending on your healthcare provider. Refer to your statement or provider’s website for support hours.
Common Issues with Bill Pay and Troubleshooting
- Login Problems: If you forget your password, use the “Forgot Password?” link on the login page. If you lose your Invitation Code, request a new one from your provider.
- Payment Processing: Payments made online are usually posted immediately. If you do not see your payment reflected, contact your provider’s billing office.
- Statement Access: If you don’t receive a bill, check your online account for statements or contact your provider.
- Incorrect Charges: If you believe there is an error on your bill, request an itemized statement and contact your provider to dispute the charges.
- Technical Issues: For problems with the website or account access, use the support contact provided on the PatientNotebook portal or your billing statement.
- Reminders: Your provider may send electronic reminders for unpaid invoices, with the option for paper statements if necessary.
Payment Plans, Financial Assistance, or Medical Debt Support
- Payment Plans: Many providers who use PatientNotebook offer flexible payment plans for patients unable to pay their balance in full. Ask your provider about available options and how to set up a plan.
- Financial Assistance: Inquire with your provider about financial hardship programs or assistance for qualifying patients. These programs are managed by your healthcare provider, not directly through PatientNotebook.
- Medical Debt Support: If you are unable to pay your bill, communicate with your provider’s billing department as soon as possible to discuss solutions and prevent collections.
- Itemized Bill: You have the right to request a detailed, itemized bill from your provider for a clearer understanding of charges.
- No Fees: PatientNotebook is a free service provided by your doctor.
- Invitation Codes: For security, PatientNotebook requires your provider to confirm your identity before issuing an Invitation Code, ensuring only you can access your medical information.
FAQs
- Cost: PatientNotebook is provided free of charge to patients by their healthcare providers.
- Sign-Up: Enter your Invitation Code (from your provider) or use your statement information to create your account.
- Invitation Codes: Contact your healthcare provider to request one.
- Why an Invitation Code? To protect your privacy, PatientNotebook requires your provider to confirm your identity before granting access.
- My Provider Isn’t on PatientNotebook: Only providers who have requested access to PatientNotebook are available. Encourage your other providers to visit patientnotebook.com to learn more.
- I Have a Statement with a PatientNotebook Link: Enter the provided web address, Statement ID, and Account Number to pay your bill online, even without a full account.
PatientNotebook streamlines the way you manage your healthcare, offering privacy, convenience, and security. If you have any questions about your bill, payment options, or account access, your healthcare provider’s billing department is your primary point of contact.