Wakefield and Associates is a leading debt collection agency specializing in medical billing, working with hospitals and healthcare providers across the United States. Their goal is to provide fair, respectful billing support while making it easy for consumers to resolve outstanding balances. Whether paying in full, setting up a payment plan, or disputing a charge, Wakefield offers a secure, user-friendly payment portal and a dedicated service team for billing support.
https://www.paywakefield.com/make-a-payment/
https://www.paywakefield.com/payment/
Login Process
- Visit the Wakefield & Associates payment portal to access your account.
- Have your 13-digit account number or reference number from your billing letter ready.
- For some accounts, log in directly, while others may use last name, date of birth, or similar verification.
- No long signup required—most payments are processed instantly after secure account validation.
Pay as Guest
- The portal’s guest payment flow lets you make a payment with only your account details, no password or account creation needed.
- Enter your unique reference number and patient identifiers to pull up your balance and pay as a guest.
- Receive an instant payment confirmation and retain your receipt for your records.
How to Pay Online
- Use the portal to pay by debit card, credit card, and (for many accounts) EFT bank transfer.
- Choose between one-time payment, recurring auto-draft, or setting up monthly payment plans.
- View your balance, previous payments, and itemized bills from the dashboard.
- Online payments are encrypted for security.
- Accessible 24/7 and mobile-friendly for bill pay on the go.
Pay by Phone
- Call Wakefield & Associates at 800-264-9399 for payment processing over the phone.
- Have your reference number, date of birth, and payment information ready.
- The automated system accepts secure payments; live representatives can help with more complex account questions or to request a payment plan.
Pay by Mail
- Send your check or money order with your billing statement or reference number to: Wakefield & Associates
7005 Middlebrook Pike
Knoxville, TN 37909 - Ensure your account number is listed on the payment.
- It may take several days for mailed payments to post; keep your check stub or money order receipt for records.
Pay in Person
- Wakefield doesn’t operate public payment centers; all payments should be made online, by mail, or by phone.
- If your original creditor (such as a hospital) allows in-person payments, follow instructions on their statement.
Address and Contact Information
- Billing/Customer Service: 800-264-9399
- Payment Portal: https://www.paywakefield.com/make-a-payment/
- Alternative Payment Portal: https://www.paywakefield.com/payment/
- Mailing Address: 7005 Middlebrook Pike, Knoxville, TN 37909
- Website: https://wakeassoc.com
Operating Hours
- Online portal: 24/7 for secure bill payment.
- Phone support: Monday–Friday, typical business hours.
- Mailed payments processed during regular business days.
Common Issues with Bill Pay and Troubleshooting
- Misplaced your account number? Use the details from your letter or call support.
- Didn’t receive confirmation? Check your spam/junk folder, or call Wakefield for proof of bill payment.
- Disputed debt or wrong bill? Request a debt validation letter from Wakefield within 30 days, or dispute the account and pause collection activity.
- Technical payment problem? Try a different browser/device, or use the phone/mail method.
- Unusual calls or emails? Only pay using secure, official portals or phone numbers to avoid scams.
Payment Plans, Financial Assistance, or Medical Debt Support
- Wakefield offers payment plans: monthly arrangements, deferred payments, and possible settlements for partial resolution.
- Explain financial hardship when contacting support—agents may arrange lower monthly rates or customized plans.
- For medical debt, ask about financial assistance or charity care based on your provider’s program.
- Always get payment plan or settlement terms in writing, and save all receipts for your records.
- Settled or paid debts should be reported to credit bureaus by Wakefield; confirm your record is updated after resolution.
Wakefield and Associates’ secure online bill pay tools, flexible payment plans, and responsive support help patients and consumers resolve medical debt with confidence and control. Always use official resources, and reach out with questions or appeals for the best service.