Communicare Patient Portal

CommuniCare’s patient portal, Healow, offers a convenient and secure way to manage your health information online. With Healow, you can access your medical records, schedule appointments, view test results, request prescription refills, and more.

Benefits of Using the CommuniCare Patient Portal:

• 24/7 Access: Access your health information anytime, anywhere with an internet connection.
• Secure: Your information is protected with secure activation codes, personal usernames, and passwords.
• Convenient: Manage your health information from the comfort of your own home.
• Comprehensive: View your medical records, schedule appointments, view test results, request prescription refills, and more.

How to Sign Up for the CommuniCare Patient Portal:

• Visit the CommuniCare website: https://communicaresa.org/healow-patient-portal/
• Click on “Enroll Now”
• Enter your practice code: CADJCD
• Follow the on-screen instructions to create your account

How to Log In to the CommuniCare Patient Portal:

• Visit the CommuniCare website: https://communicaresa.org/healow-patient-portal/
• Click on “Login to Your Account”
• Enter your username and password
• Click on “Log In”

What You Can Do with the CommuniCare Patient Portal:

• View Your Medical Records: Access your medical history, including lab results, imaging results, and pathology reports.
• Schedule Appointments: Schedule appointments online with your healthcare provider.
• View Test Results: View your test results as soon as they are available.
• Request Prescription Refills: Request prescription refills online.
• Communicate with Your Healthcare Provider: Send secure messages to your healthcare provider.
• Pay Your Bill: Pay your medical bills online.
• Check-In Online: Check in for your appointment online before you arrive.

Frequently Asked Questions:

• Is there a cost to use the CommuniCare Patient Portal?
  No, the CommuniCare Patient Portal is a free service offered to patients.

• How do I sign up for the CommuniCare Patient Portal?
  You can sign up online at https://communicaresa.org/healow-patient-portal/.

• What do I need to use the CommuniCare Patient Portal?
  You will need an active Healow® account, access to the Internet, and an up-to-date browser.

• Where can I update my personal information?
  Log in to Healow® and go to “My Account” and select “Personal Information.”

• I forgot my password. What should I do?
  You can reset your password online at https://healow.com/forgot-password.

• I forgot my username. What should I do?
  You can recover your username online at https://healow.com/recover-username.

• I was logged out of my Healow account. What happened?
  For security reasons, you will be automatically logged out of Healow® if your keyboard remains idle for 15 minutes or more.

• How can I link my family member’s account to mine?
  You can link family member accounts using the Healow® app.

• Can I view a family member’s health record in Healow?
  Yes, you can view a family member’s health record if you have proxy access.

• Can my spouse and I share one Healow account?
  No, each adult must establish their own Healow® account.

• What test results are available in Healow?
  All lab, imaging, and pathology results are released immediately after they are resulted.

• If some of my health information on Healow is not correct, what should I do?
  Contact your doctor to correct any inaccurate information at your next appointment.

• If I send a message to my healthcare provider, when can I expect a reply?
  You will generally receive an answer within 2 business days.

• How is Healow secure?
  Healow uses secure activation codes, personal usernames, and passwords to protect your health information.

Contact Information:

For assistance with the CommuniCare Patient Portal, please contact:

• Phone: (210) 233-7067
• Email: [email protected]