Gundersen Health System is a leading nonprofit healthcare network serving patients throughout Wisconsin, Minnesota, and Iowa. Known for high-quality medical care and community-centered values, Gundersen Health offers a seamless, secure bill pay experience that supports patients in managing, understanding, and resolving their medical bills with flexibility and compassion.
https://www.gundersenhealth.org/pay-my-bill
https://www.gundersenhealth.org/pay-my-bill/billing-information
Login Process
- Access the Gundersen Health bill pay portal through MyChart for full payment management.
- New users can register by verifying their patient details and using a valid email to create an account.
- Registered MyChart users log in with their username and password to view balances, make secure payments, and update insurance information.
- Use the password recovery tool if you forget your login credentials.
- For those without a MyChart account, you can still pay as a guest for fast account lookup and payment.
Pay as Guest
- Select the “Pay as Guest” option from the MyChart portal or Gundersen Health bill pay page.
- Enter the patient’s name, date of birth, and account number or guarantor number from your statement.
- Ideal for those needing quick, one-time bill pay without registration.
- Receive instant confirmation and a printable or downloadable digital receipt.
How to Pay Online
- Pay through the MyChart portal for a secure online payment experience.
- Accepted payment methods include credit card, debit card, or bank account withdrawal (ACH).
- Review and download itemized statements, check payment status, and set up automatic recurring payments.
- Update or add insurance information and personal details directly online for fast insurance processing.
- The platform enables paperless billing, annual tax document access, and payment plan enrollment.
Pay by Phone
- Call Gundersen’s Customer Financial Service at (608) 775-8660 or toll-free at (800) 362-9567, extension 58660.
- Available Monday–Friday, 7:30 a.m. to 5:30 p.m. Central Time.
- Pay securely over the phone using your account or guarantor number.
- Representatives can answer billing questions, help set up payment plans, and provide balance details.
Pay by Mail
- Mail your payment (check or money order) with the payment coupon from your statement to: Gundersen Health System
Customer Financial Service
1900 South Avenue, NCA3–01
La Crosse, WI 54602-4444 - Always include your account or guarantor number for proper credit.
- Allow several business days for mail delivery and processing.
Pay in Person
- Regional billing and financial service locations are available for in-person bill pay.
- Visit the hospital’s financial office or regional Gundersen clinic for walk-in payments, account questions, and financial counseling.
- Payment options may include cash, check, or card—call ahead to confirm options at your local facility.
Address and Contact Information
- Customer Financial Service: (608) 775-8660 or (800) 362-9567 ext. 58660
- Billing Support Email: [email protected]
- Mailing Address: 1900 South Avenue, NCA3–01, La Crosse, WI 54602-4444
- Main Bill Pay Portal: https://www.gundersenhealth.org/pay-my-bill
- Billing Resources and FAQs: https://www.gundersenhealth.org/pay-my-bill/billing-information
Operating Hours
- MyChart and online bill pay: 24/7 access
- Customer Financial Service phone support: Monday–Friday, 7:30 a.m.–5:30 p.m. CT
- Mail and in-person payments: Processed on regular business days
Common Issues with Bill Pay and Troubleshooting
- Trouble logging in? Use the password recovery tool or call billing support for help with account access.
- Lost or incorrect statement? Request a duplicate from customer service or download itemized bills online.
- Insurance pending or claim denials? Update insurance online or call support; advocates can help resubmit or verify insurance.
- Payment hasn’t posted? Online and phone payments are usually posted instantly; mailed payments may take longer—call for updates if your balance does not clear.
- Need an itemized bill or detailed receipt? Download from MyChart or request by phone or email.
Payment Plans, Financial Assistance, or Medical Debt Support
- Payment plans: Flexible monthly payment plans are available for most balances—enroll online, by phone, or in person.
- Financial assistance: Gundersen Health offers a broad financial assistance program for eligible patients. Apply through MyChart or download forms and submit by mail.
- Advocates are available: Financial counselors can help determine what support or charity care programs you qualify for.
- Sliding fee schedules: Available at certain locations for low-income and uninsured patients.
- All applications are confidential and handled with respect and compassion.
Gundersen Health’s secure bill pay system, digital tools, and dedicated