DentaQuest is one of the nation’s leading dental insurance administrators, serving millions of members through Medicaid, CHIP, Medicare Advantage, employer, and individual dental plans. DentaQuest focuses on improving oral health outcomes, ease of access, and customer-first service. Members can pay bills and manage their account quickly online, via secure payment portals, traditional mail, or with flexible support from dedicated customer service teams.
Login Process
- Log in to the DentaQuest member portal using your email/username and password. First-time users need their subscriber ID from the invoice or welcome letter to register.
- Once signed in, view and pay bills, manage notifications, see claim status, update profile, or enroll in AutoPay for recurring payments.
- Forgot your login? Use the “Forgot Password” feature or call DentaQuest support for help.
Pay as Guest
- Guest payment options are available—as well as third-party services like doxo, enabling secure payment without a login.
- Use your billing account number or subscriber ID, last name, and ZIP code to locate your bill and pay as guest.
- Receipts and confirmations are generated instantly for all guest or one-off payments.
How to Pay Online
- Pay bills with major credit cards, debit cards, or direct bank transfer (ACH) through the secure DentaQuest portal.
- Schedule payments, pay for multiple policies, and switch to e-billing or paperless statements for convenience.
- The online portal provides encryption and privacy for all financial details.
Pay by Phone
- Call DentaQuest at 1-888-278-7310 for automated or agent-assisted phone payments, available during business hours.
- Card and ACH payments can be made by phone with your subscriber/account info.
- Receive a payment reference or confirmation after phone processing.
Pay by Mail
- Send checks or money orders to:
DentaQuest (or DentaTrust plans)
P.O. Box 2906
Milwaukee, WI 53201-2906 - Include your account/subscriber ID and policy number to ensure prompt posting.
- Paper payments should never be sent in cash and always be mailed early for timely processing.
Pay in Person
- DentaQuest payments are generally processed online, by phone, or by mail.
- Members with DentaTrust plans may have access to certain retail pay stations; contact customer service to check eligibility.
Address and Contact Information
- Member Portal: https://member.dentaquest.com/
- Phone Support: 1-888-278-7310 (members), 1-800-417-7140 (general), TTY 800-466-7566
- Payment Mailing Address: DentaQuest, P.O. Box 2906, Milwaukee, WI 53201-2906
- Customer Service Email: [email protected]
- Support Hours: 10 a.m.–7 p.m. CST, Monday–Friday.
Operating Hours
- Member portal: 24/7 access for viewing bills, making payments, or updating information.
- Customer support: Monday–Friday, 10 a.m.–7 p.m. CST.
- Mailed payments processed on standard business days.
Common Issues with Bill Pay and Troubleshooting
- Trouble logging in? Use password reset links or call support for subscriber/account lookup.
- Bill not showing up? Confirm correct account details; new enrollees can expect their first bill two weeks after signing up.
- Payment not posting? ACH and portal payments post quickly; mail may take several days.
- Billing errors or incorrect charges? Request an itemized statement from DentaQuest or use the online portal to review detailed claim info.
- Lost account or subscriber ID? Call customer support for recovery and secure assistance.
Payment Plans, Financial Assistance, or Medical Debt Support
- DentaQuest offers recurring payment plans and can set up automatic monthly billing for policyholders.
- For Marketplace (ACA) and DentaTrust plans, phone support can guide premium payment alternatives, hardship extensions, or delayed payment requests.
- All payment agreements and plan details are available to review and download in the member portal.
- Need help with your premium? Inquire about state/federal program eligibility or charity care.
Frequently Asked Questions (FAQs)
Q: How can I pay my DentaQuest bill as a guest?
A: Use your subscriber/account ID and ZIP on the portal for secure payment—no login required.
Q: What payment methods does DentaQuest accept?
A: Online and phone payments with credit/debit card or bank transfer; mail by check/money order; some third-party (doxo, bill pay) options.
Q: Can I enroll in automatic recurring payments?
A: Yes—AutoPay is available through the online member portal.
Q: Where do I send my premium payment by mail?
A: Mail checks to DentaQuest, P.O. Box 2906, Milwaukee, WI 53201-2906 (write your account number and policy on the payment).
Q: How do I confirm my payment was received?
A: Log in to the member portal for real-time status, or check by phone; third-party payments also provide email/receipt confirmation.
DentaQuest’s secure bill pay tools, robust customer support, and payment flexibility help make dental insurance management accessible and stress-free for every member and household.