UVA Health is a not-for-profit academic health system based in Charlottesville, Virginia, providing world-class care through hospitals, physician practices, clinics, and imaging centers across the region. With a longstanding commitment to patient wellness, UVA Health ensures every patient receives transparent, secure billing support—including online bill pay, payment plans, and financial assistance for those in need.
https://uvahealth.com/services/billing-insurance
https://uvahealth.com/services/billing-insurance/policy-ombuds
Login Process
- Use UVA Health’s MyChart portal to manage accounts, view statements, and make payments.
- MyChart registration requires verifying your patient information and email; sign up online if you are a new user.
- Log in with your username and password for complete access to bills, past payments, communication preferences, and payment plans.
- If you forget your login, use the password recovery tool or contact MyChart support.
Pay as Guest
- MyChart’s “Pay as Guest” feature allows quick bill pay for any UVA Health patient.
- Simply enter the patient’s name, account number, date of birth, and ZIP code to access and pay a balance.
- A one-time, guest payment provides instant confirmation and a printable or downloadable receipt—ideal for those without a MyChart account.
How to Pay Online
- Online payments may be made by logging in to MyChart or using the bill pay shortcut on UVA’s billing page.
- Accepted payment methods include credit cards (Visa, MasterCard, Discover, American Express), debit cards, and bank transfers (ACH).
- Choose to pay the full balance, make a partial payment, or set up recurring/automatic monthly bill pay.
- Download and view itemized bills, review statement history, and update insurance information.
- Paperless billing and e-statements are available for streamlined account management.
Pay by Phone
- Pay your bill by phone using UVA Health’s Patient Financial Services line at 844-377-0846.
- Representatives are available to take payment by card or check-by-phone and help with billing support or financial counseling.
- For questions on late, past-due accounts or payment difficulties, contact 434-924-8701.
Pay by Mail
- Mail a check or money order and your payment coupon to: University of Virginia Medical Center
P.O. Box 743977
Atlanta, GA 30374-3977 - Always write your account number on your payment and include the coupon for correct processing.
- Home Health payments should be sent separately to UVA Continuum Home Health, P.O. Box 403064, Atlanta, GA 30384-306.
Pay in Person
- Payments can be made at financial services windows at UVA Health’s main hospital or participating regional clinics.
- In-person offices accept cash, checks, and major credit cards; bring your statement for processing.
- Contact your specific hospital or clinic for local office hours and availability.
Address and Contact Information
- Billing Support Phone: 844-377-0846 (general), 434-924-8701 (financial counseling, past-due)
- Home Health Billing: 434-297-7555
- Online Bill Pay: https://uvahealth.com/services/billing-insurance
- Mailing Address:
University of Virginia Medical Center
P.O. Box 743977
Atlanta, GA 30374-3977
Operating Hours
- Online/MyChart bill pay: 24/7 access
- Phone support (billing): Generally Monday–Friday, 8 a.m.–5 p.m., local time
- In-person financial services: Available during standard office hours; check with your facility for details.
Common Issues with Bill Pay and Troubleshooting
- Forgot login details? Recover via MyChart tools or call support.
- Didn’t receive a statement? Check your MyChart account or request a duplicate from billing support.
- Insurance discrepancies: Update or verify insurance online or call for help appealing a denial.
- Payment not showing: Online and phone payments are generally posted the same day; mailed checks may take several days.
- Disputing a charge or requesting an itemized bill: Use MyChart, billing support, or the ombuds office for assistance.
Payment Plans, Financial Assistance, or Medical Debt Support
- UVA Health offers interest-free installment payment plans for nearly all balances—enroll through MyChart or by contact.
- Financial aid is available for patients struggling to pay, including full write-offs for very low-income families and a sliding scale for many others.
- The ombuds office provides mediation, policy review, and additional support for billing conflicts or complex insurance denials.
- Programs are available for uninsured, underinsured, and Medicaid patients.
- All communications and applications are handled confidentially and respectfully.
UVA Health’s secure bill pay assists every patient with flexible, accessible options and outstanding billing support. For any billing or insurance inquiries, choose the method most convenient for you—online, by phone, by mail, or in person—and ask about payment plans or aid whenever you face medical hardship.