Ascension Borgess, part of the Ascension health system, provides compassionate, high-quality medical care across Michigan, with a strong focus on patient-centered services at facilities like Ascension Borgess Hospital in Kalamazoo. As a leading provider of healthcare in the region, Ascension Borgess ensures that managing your medical bills is straightforward and stress-free. Their secure bill pay system allows patients to handle payments efficiently, whether through online portals for quick access or alternative methods tailored to individual needs. This commitment extends to offering robust billing support, ensuring that financial barriers do not hinder access to essential care.
Official Billing Information
Online Payment Portal
Login Process
Accessing your Ascension Borgess account for secure bill pay begins with a simple and protected login to the dedicated patient portals. For hospital-related bills, use the Visitpay portal at www.ascension.visitpay.com. If your bill originates from a doctor’s office visit, log in via the Athena portal, accessible through the billing section on the Ascension website.
To log in, navigate to the appropriate portal and enter your username and password. If you’re a returning patient, these credentials were likely provided during your initial registration or via email after your visit. For added security, the system employs multi-factor authentication where applicable, safeguarding your personal and financial data during every session. New users can create an account by selecting the “Register” option, where you’ll need to input details such as your patient ID, date of birth, and the last four digits of your Social Security number. Once registered, you can view itemized bills, payment history, and set up recurring online payments. This streamlined login process ensures fast access to your billing information, allowing you to review charges for services like emergency room visits or routine check-ups without delay.
Pay as Guest
For those who prefer not to create an account or need to make a one-time payment, Ascension Borgess offers a convenient pay as guest option through their online payment portals. This feature is ideal for quick transactions without the need for full registration, maintaining the secure bill pay standards Ascension upholds.
In the Visitpay portal for hospital bills, simply select the “Pay as Guest” button on the homepage. You’ll be prompted to enter basic information, including the account number from your bill statement, your zip code, and the amount you wish to pay. Credit or debit card details are then required to complete the secure transaction. Similarly, the Athena portal for doctor’s office bills provides a guest payment link, where you input the guarantor name and account details to proceed. This method supports immediate processing, with confirmation emails sent upon completion. Whether settling an urgent invoice or covering a family member’s charges, the pay as guest route delivers fast, hassle-free online payment without compromising data security.
How to Pay Online
Paying your Ascension Borgess bill online is a secure and efficient way to manage healthcare expenses from the comfort of home. The process is designed for ease, supporting both one-time and recurring payments to fit your financial rhythm.
Start by visiting the Visitpay portal for hospital services or Athena for physician office bills. After logging in or opting for guest payment, select the outstanding bill from your dashboard. Review the itemized bill to understand charges for diagnostics, treatments, or consultations. Choose your payment amount—full balance or partial—and select from accepted methods like Visa, MasterCard, Discover, or American Express. The system processes payments instantly via encrypted channels, ensuring your information remains protected. For recurring setups, schedule automatic deductions to avoid late fees and maintain consistent billing support. Ascension Borgess also allows multiple account management under one login, making it simple to handle family bills. This online payment approach not only saves time but also integrates seamlessly with electronic statements, reducing paper waste while providing real-time updates on your account status.
Pay by Phone
When online access isn’t feasible, Ascension Borgess facilitates pay by phone for those seeking personalized billing support. This method connects you directly with trained representatives who can guide you through the payment while addressing any questions about your bill.
For hospital bills, call the dedicated Visitpay support line at 1-877-860-4914, available during standard business hours. Provide your account details and payment information over a secure line, and the agent will process the transaction using your credit or debit card. Doctor’s office payments route through the Athena system at 1-800-325-6580, where similar verification ensures accuracy. Phone payments are confirmed verbally and via follow-up email, offering peace of mind. This option is particularly useful for patients uncomfortable with digital tools or those needing immediate assistance with complex itemized bills. Representatives can also discuss payment plans during the call, blending convenience with comprehensive financial guidance.
Pay by Mail
Traditionalists or those preferring tangible records can opt for pay by mail with Ascension Borgess, ensuring reliable delivery of checks or money orders without digital dependencies.
Mail your payment to the address listed on your bill statement, typically centralized for Michigan services: Ascension Borgess Billing, PO Box 640878, Pittsburgh, PA 15264-0878 for hospital accounts, or a similar lockbox for physician bills. Include the remittance stub from your statement, clearly marking your account number to expedite posting. Payments are credited within 5-7 business days of receipt, and you’ll receive a confirmation notice. While not as instantaneous as online methods, this secure bill pay avenue avoids fees associated with electronic processing and suits those managing estates or large sums. Always verify the exact mailing address on your most recent statement to prevent delays in applying credits to your balance.
Pay in Person
For hands-on resolution, Ascension Borgess welcomes pay in person at select locations, combining payment with opportunities for direct billing support.
Visit the patient financial services desk at Ascension Borgess Hospital, located at 1521 Gull Road, Kalamazoo, MI 49048. Cash, checks, credit/debit cards, and money orders are accepted during operating hours. Upon arrival, present your bill and ID for verification; staff can process payments on-site and provide printed receipts. This method is advantageous for discussing financial assistance in real time or resolving discrepancies with an itemized bill. Satellite locations, such as outpatient centers in the Kalamazoo area, may also offer in-person kiosks for self-service payments. Whether dropping off a check or seeking advice, in-person options foster a personal touch in your secure bill pay experience.
Address and Contact Information
Ascension Borgess maintains accessible addresses and contacts for all billing inquiries, ensuring patients can reach support effortlessly.
The primary hospital address for in-person payments is 1521 Gull Road, Kalamazoo, MI 49048. For general billing correspondence, use PO Box 640878, Pittsburgh, PA 15264-0878. Phone support varies by bill type: 1-877-860-4914 for hospital/Visitpay issues and 1-800-325-6580 for doctor’s office/Athena queries. Email assistance is available through the portal’s contact form, with responses typically within 24-48 hours. These channels provide comprehensive billing support, from payment confirmations to explanations of charges, keeping your financial interactions straightforward.
Operating Hours
To align with patient schedules, Ascension Borgess billing services operate during practical hours, balancing availability with efficiency.
Phone lines for pay by phone and support are open Monday through Friday from 8 a.m. to 5 p.m. ET, excluding major holidays. In-person payments at the Kalamazoo hospital financial services desk follow similar hours: 8 a.m. to 4:30 p.m., Monday to Friday. Online portals like Visitpay and Athena remain accessible 24/7 for self-service secure bill pay and account management. After-hours emergencies related to urgent bills can be addressed via automated phone menus, with callbacks scheduled for the next business day. These timings ensure timely access to online payment and assistance, minimizing disruptions to your routine.
Common Issues with Bill Pay and Troubleshooting
Even with robust systems, occasional hiccups arise in Ascension Borgess bill pay processes, but built-in troubleshooting keeps resolutions swift.
A frequent issue is login errors due to forgotten credentials; resolve this by using the “Forgot Password” link on the portal, which emails a reset code. Payment declines often stem from card limits—contact your bank to confirm available funds or try an alternative card. If a payment doesn’t post promptly online, check your email for confirmation and allow 1-2 business days for updates; persistent delays warrant a call to support lines. For duplicate charges on itemized bills, upload disputes via the portal’s secure messaging, including supporting documents for review within 10 days. Network glitches during online payment can be mitigated by clearing browser cache or switching devices. Ascension’s billing support team proactively addresses these through FAQs on their site, empowering patients to navigate common pitfalls independently while offering escalation paths for complex cases.
Payment Plans, Financial Assistance, or Medical Debt Support
Ascension Borgess prioritizes affordability, offering flexible payment plans and financial assistance to ease medical debt burdens.
Interest-free payment plans spread balances over 6-24 months, based on income; apply online or by phone, providing proof of hardship for approval. For those qualifying, financial assistance covers up to 100% of uninsured costs, guided by federal poverty guidelines—eligibility screening is free via the portals. Medical debt support includes charity care programs and partnerships with nonprofits for Kalamazoo residents. To start, complete the application at healthcare.ascension.org/financial-assistance, where counselors review itemized bills for adjustments. This holistic approach ensures secure bill pay aligns with compassionate care, preventing financial strain from overshadowing health recovery.
In summary, Ascension Borgess’s bill pay ecosystem—spanning digital, phone, mail, and in-person avenues—delivers reliable, patient-focused solutions. By leveraging these tools, individuals can maintain control over their healthcare finances with confidence and ease.