Southwest General Patient Portal

Southwest General Health Center offers a secure online patient portal called HealtheLife. This portal allows patients to manage their health information and communicate with their healthcare providers conveniently and securely.

Benefits of Using the Southwest General Patient Portal

• View your medical records: Access your test results, including lab and X-ray reports, as well as a list of your current medications.
• Renew prescriptions: Request prescription refills online without having to call your doctor’s office.
• Track your health: Record wellness information such as blood pressure, weight, activity, and nutrition to monitor your progress.
• Schedule appointments: Request appointments, fill out forms prior to your visits, and view your upcoming appointments.
• Pay your bills online: Make secure payments for your medical bills.
• Communicate with your doctor: Send messages to your Southwest General Medical Group (SGMG) provider, request telehealth visits, and view clinical notes.

How to Sign Up for the Southwest General Patient Portal

To sign up for the HealtheLife patient portal, follow these steps:

1. Visit the HealtheLife website: https://healthelife.swgeneral.com/
2. Click on “Set Up Your Account.”
3. Enter your personal information, including your name, date of birth, and medical record number.
4. Create a username and password.
5. Click on “Create Account.”

How to Access the Southwest General Patient Portal

Once you have created an account, you can access the HealtheLife patient portal by following these steps:

1. Visit the HealtheLife website: https://healthelife.swgeneral.com/
2. Enter your username and password.
3. Click on “Secure Log In.”

Managing the Care of Family Members

The Southwest General HealtheLife patient portal also offers proxy access for those who manage the care of family members. Proxy access allows a parent, legal guardian, or caregiver to view, download, or transmit a patient’s health information. To obtain proxy access, follow these steps:

1. Download the HealtheLife Authorization to Use & Disclose Health Information form: https://www.swgeneral.com/healthelife-patient-portal/#authorization-form
2. Complete the form and make sure all fields are signed.
3. Return the form via email to [email protected], via U.S. mail to Southwest General Health Center, Health Information Management Department, 18697 Bagley Road, Middleburg Heights, OH 44130, or in person to the Health Information Management Department.

Technical Support

If you have any problems logging in to your HealtheLife account or need to reset your password, call Technical Support at 877-621-8014, available 24 hours a day, seven days a week.

Conclusion

The Southwest General HealtheLife patient portal is a valuable tool that allows patients to take an active role in managing their health. By providing secure access to medical records, appointment scheduling, and communication with healthcare providers, the portal empowers patients to make informed decisions about their care.