IU Health Bill Pay – Billing Portals & Payment Plans

You can pay an IU Health bill online via My IU Health or Guest Pay, by phone, or through payment plans and financial assistance if you need help.

https://iuhealth.org/pay-a-bill

IU Health Bill Pay Options

• My IU Health portal: Sign in at consumer.myiuhealth.org to see all your IU Health bills, pay online, and set up or manage payment plans through IU Health Bill Pay (VisitPay).
• Guest Pay: Use Guest Pay from the main Pay a Bill page (iuhealth.org/pay-a-bill) to make a secure one‑time payment without an account; you’ll need your account/invoice number and the billing ZIP code.
• 24/7 phone payments: Call 317‑612‑2754 (Indianapolis) or 877‑668‑5621 (toll‑free) and use the automated system; to speak with customer service, call Mon–Fri 8 a.m.–7 p.m. ET.

For many statements from 250 N. Shadeland Ave, Indianapolis, IN 46219, you can pay using My IU Health or Guest Pay; if your bill has a different remit address, follow that statement’s instructions.​

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Payment Plans and Financial Assistance

• Payment plans (IU Health Bill Pay / VisitPay):
  • In IU Health Bill Pay (iuhealth.visitpay.com), you can pay in full, pay a specific amount, or set up longer‑term monthly plans for eligible balances.​
  • Plans let you spread payments over time; missed or partial payments can eventually lead to collections, so choose an amount you can afford.​
• Financial assistance:
  • IU Health’s policy allows up to 100% bill reduction for Indiana residents who meet Federal Poverty Level (FPL) guidelines and received qualifying care.
  • If your income is above FPL but your bill is more than 5% of your annual household income, you may qualify for a discount so your bill is capped at 5% of income.
  • Contact Financial Counseling at 888‑531‑3004 (Mon–Fri, typical business hours) or use the contact options on the Financial Assistance page.​
• Uninsured discounts:
  • Uninsured patients at many IU Health locations receive automatic discounts (for example, over 70% at some Indianapolis sites) to bring charges closer to typical insured rates, before any additional assistance is applied.​

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Special Note for IU Students

If you are an IU student paying a bursar or campus health center bill, use One.IU and search for “View/Pay Bursar Bill” instead of IU Health Bill Pay.​

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FAQs about IU Health Bill Pay

1. Where is the main IU Health bill‑pay page?
Go to https://iuhealth.org/pay-a-bill, then choose My IU Health, Guest Pay, or related options.​

2. What do I need for Guest Pay?
Your account or invoice number and the ZIP code where the bill was mailed, exactly as shown on your statement.

3. How long does it take for a payment to post?
IU Health says to allow 2–3 business days for online or phone payments to be posted to your account.​

4. How do I start a payment plan?
Enroll or log in at iuhealth.visitpay.com, wait for your IU Health Bill Pay e‑statement, then choose to pay in full, pay a set amount, or set up a longer‑term payment plan from the billing screen.​

5. Who do I call with billing questions?
Call 317‑612‑2754 (local) or 877‑668‑5621 (toll‑free) during 8 a.m.–7 p.m. ET for billing and bill‑pay questions.